RETURNS AND REFUND POLICY

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Our returns policy is designed to ensure your satisfaction, we hope you love your purchase from our boutique. However, if you are not completely satisfied, we’re happy to offer returns and refunds in line with UK consumer law. 

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Returns Eligibility

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• Items must be returned within 28 days of receipt.

• Items must be unused, unworn, unwashed and in original condition.

• Items must have all tags still attached

• Proof of purchase is required.

• We reserve the right to refuse returns that show signs of wear, damage, or alteration.

• Shoes must be tried on, indoors and not show any signs of wear.

• We are unable to accept returned items which have been marked by makeup, false tan, deodorant,cream or odours (smoking, pets or perfume) and ask for care to be taken when trying your items on.

• Any original packaging i.e boxes, bags etc must be included

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We reserve the right not to refund, if you return items to us outside the terms of our Returns Policy. It is also important that you’re aware that the cost of returns must be paid by the customer. We reserve the right to refuse to refund if the item returned is damaged or used.

e condition and proof of purchase is required. Please contact us for any assistance with the return process.

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Non-Returnable Items

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For hygiene reasons, the following items cannot be returned unless faulty:

• Underwear and swimwear (if hygiene seals are removed)

• Earrings

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How to Return an Item

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1. Contact us at Chapall Boutique with your order number if purchased online.

2. We will provide return instructions and the appropriate return address.

3. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

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Refunds

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• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 working days to your original payment method.

• Original shipping costs are non-refundable unless the item is faulty.

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Exchanges

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We only replace items if they are defective, damaged, or if you received the incorrect item.

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To request an exchange, please contact us within 7–14 days of receiving your order with:

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• Your order number

• A description of the issue

• Clear photos of the item received

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Once approved, we will provide return instructions. Items must be unworn, unused, and returned in their original packaging where applicable. If your claim is approved, we will offer one of the following:

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• A replacement item (subject to availability)

• An exchange

• A full refund to your original payment method

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We reserve the right to decline claims where damage is determined to be caused by normal wear, misuse, improper care, or accidental damage after delivery.

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Late or Missing Refunds

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If you haven’t received your refund after 10 working days:

• Check your bank account again

• Contact your payment provider

• Then contact us at Chapall Boutique@gmail.com

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Your Consumer Rights

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This policy does not affect your statutory rights under the Consumer Rights Act 2015.

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Contact Us

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For any questions regarding returns and refunds, please contact:
Email: Chapall.Boutique@gmail.com or call or text: 07514 854284
 

 Thank you for shopping with us.